Quick tips for managing conversations

Top priority:

Don’t speak, just ask questions and listen! In confidence!

1. “I see …” (= describe observations) e.g.,
   “You’re so pale. You don’t normally look like that!”
   “You have been making mistakes for some time – that’s new.”
2. “What’s going on?”
   If the employee replies: “Nothing, why?” – OK.
   “I am worried and want to support you.”
   If the employee rejects your offer, continue with Item 4.
3. “What do you need?”
4. “If there is anything else, I am always available.”